Our Story

Our 22 years of experience managing care for medically complex patients has helped us design a care delivery model that improves patient care, reduces overall system costs, and improves patient, family, and facility satisfaction.
— CareConnectMD Team

Kim Phan, our CEO and Co-founder, knew early on her calling was to serve the geriatric community. While working as an administrator for skilled nursing facilities (SNF’s) in Southern California, she had seen firsthand how many patients with advanced illness and especially those nearing the end-of-life were receiving care that was uncoordinated, fragmented, and unable to meet their preferences and values. She dreamed of a world where patients were treated the same way she would want her parents to be treated - with dignity, compassion, and respect.

Recognizing the need to elevate the care for the frail and medically complex residing in SNF’s, she started Gerinet Medical Associates (now CareConnectMD) in 1996, alongside Dr. Chris Mlot. When her own father was diagnosed with Stage 4 lung cancer, she was able to put his care in the hands of her palliative care team when he and her family needed it the most. As our company continues to grow and evolve to meet the needs of our medically complex population, Kim’s mission remains the same – to provide compassionate, patient-centered, and high-value care to our patients and their families when they need it the most.