CEO, Kim Phan, knew early on her calling was to serve the geriatric community.
While working as an administrator for skilled nursing facilities (SNF’s) in Southern California, she saw firsthand how patients with advanced illness, especially those nearing end-of-life, were receiving care that was uncoordinated, fragmented, and unable to meet their preferences and values. Kim dreamed of a world where patients were treated the way she would want her parents to be treated - with dignity, compassion, and respect.
Recognizing the need to elevate care for the fragile and medically complex residing in SNF’s, Kim started GeriNet Medical Associates (now CareConnectMD) in 1996, alongside Dr. Chris Mlot. When her own father was diagnosed with stage 4 lung cancer, she was able to put his care in the hands of her palliative care team when he and her family needed it the most.
As our company continues to grow and evolve to meet the needs of our medically complex population, Kim’s mission remains the same – to provide compassionate, patient-centered, and high-value care to our patients and their families when they need it the most.
MISSION, VISION & VALUES
Mission
To provide compassionate, patient-centered, and high-value care to our most fragile, high-needs patients and their families when they need it the most.
Vision
To revolutionize healthcare for vulnerable populations and build loyal partnerships with our patients, families, facilities, and communities we serve.
Values
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Caring with compassion is at the heart of our mission and our philosophy. We treat our patients, families, colleagues, and partners with empathy, honesty, and openness.
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We communicate, lead, and accept responsibility for our actions, attitudes, and health.
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We embrace diversity and treat one another with dignity, empathy, and equality.
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We work as a team to bring experience, innovative technology, and best practices to provide the highest value care for our patients and families. We devote ourselves to continuous improvement, excellence, and professionalism in our work.
